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FREQUENTLY ASKED QUESTIONS
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How long does it take to complete a custom design project?Customs are made one by one, by hand to fit each clients specific measurements, height, and color of choice.
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Can I request specific fabrics or materials for my custom design?Yes, this is included in the service. You get the opportunity to choose every detail in the design process.
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Can you replicate a design I found somewhere else?Unfortunately no. I can take certain feathers and certain designs and mesh them together to create a one of a kind design, but I do not replicate other designers work.
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Do I need to provide measurements for my custom design?Yes. During our consultations, I will walk you through the process virtually. You just need to have a measuring tape handy. Measuring tapes can be purchased from your local craft store like Joann's, Michaels, Walmart and etc. for no more than $2.
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Can you provide sketches or visual representations of the design before it's created?Yes. Please ask for this options if you cant see how inspiration pictures or designs will match up.
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Can you rush orders?Yes, customs can be rushed and completed with at least 10 days. Rush orders will be an additional $175.00 plus expedited shipping if needed.
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Do you take out of state clients?Yes, I do. The entire process will be done virtually and shipped right to your front door?
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If my event is cancelled, do I get a refund?Unfortunately, no. Customs are specifically tailored to each client. Fabric is non refundable and once the process has started we cant offer any refunds.
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